Shipping policy

Order processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from transit time. You will receive an email when your order ships whenever tracking is available.

Shipping rates

For eligible Canadian orders, standard shipping is $7.95 CAD for orders below $60 CAD and free for orders of $60 CAD or more after discounts and before taxes. Express shipping may be available for eligible Canadian items at checkout.

For eligible United States orders, standard shipping is $9.95 CAD or the localized equivalent for orders below $75 CAD, and free for orders of $75 CAD or more after discounts and before taxes. The amount displayed at checkout may be converted to the shopper’s local currency.

Some third-party fulfilled products include free standard shipping and may display a separate delivery option. The rates and delivery options shown at checkout for the items and destination in your order are final.

Estimated delivery times

  • Standard shipments within Canada: approximately 3–5 business days after processing.
  • Express shipments within Canada, when offered: approximately 1–2 business days after processing.
  • Standard shipments to the United States: approximately 5–8 business days after processing.
  • Third-party or dropshipped items: commonly 7–20 business days after processing, depending on the origin, destination, carrier, and customs.

Delivery dates are estimates, not guarantees. Carrier delays, severe weather, holidays, customs, address issues, and other circumstances outside our control can extend delivery times. We will communicate known material delays when reasonably possible.

Split shipments

Products may be stocked or fulfilled from different locations. A single order may therefore arrive in more than one parcel and on different dates. Separate tracking details may be provided for each parcel. You will not be charged an additional shipping fee after checkout because an order ships separately.

Tracking and delivery

When tracking is available, it may take up to 72 hours for the carrier to display movement. Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if you notice an address error; changes cannot be guaranteed after fulfillment begins.

International orders, duties, and taxes

International availability is shown at checkout. Orders shipped across borders may be subject to customs duties, import taxes, brokerage fees, or local charges imposed by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility and are not controlled by AirxEdge.

Lost, damaged, or delayed parcels

If tracking shows no movement for an extended period, a parcel is marked delivered but cannot be located, or an item arrives damaged, email airxaxis@gmail.com with your order number. For damage claims, include clear photos of the item and packaging. We will review the issue and work with the carrier or fulfillment partner where applicable.

Contact

Shipping questions can be sent to airxaxis@gmail.com.