Refund policy

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, unworn, unwashed, and in its original packaging with all accessories, labels, and proof of purchase.

To request a return, email airxaxis@gmail.com before sending anything back. If approved, we will provide return instructions. Unauthorized returns may not be accepted. Our business return address is AirxEdge, 1125 Pembina Highway, Winnipeg, Manitoba R3T 2A3, Canada. Some third-party fulfilled items may require a different approved return destination, which we will provide in writing.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a tracked service because we cannot guarantee receipt of an untracked return.

Damaged, defective, or incorrect items

Inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect. Include your order number and clear photos or video of the issue so we can assess it and make it right.

Non-returnable items

For health and hygiene reasons, opened or used personal-care and beauty products cannot be returned unless defective. Gift cards, personalized items, final-sale items, and items damaged through misuse are also non-returnable. Contact us before purchasing if you have questions about an item’s eligibility.

Exchanges

We do not offer direct exchanges. After an approved return is completed, you may place a new order for the preferred item.

Cancellations

Contact us promptly if you need to cancel or change an order. We cannot guarantee changes after fulfillment begins. If the order has already shipped, the return policy applies.

Refunds

We will notify you after receiving and inspecting an approved return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If 15 business days have passed since approval, contact airxaxis@gmail.com.

This policy does not limit rights available under applicable consumer-protection law.